MASERU – With the support of the International Finance Corporation (IFC), a member of the World Bank Group, VCL Financial Service has begun to develop Mpesa agents and small business owners who are interested to become Mpesa agents by offering them training workshops to improve their business management skills.
In a statement released by VCL Financial Service, the IFC operations officer and project lead, John Ngahu, said: “Agents play a central role in the mobile money ecosystem and we’ve designed this training series with VCL Financial Service to ensure M-pesa agents in the country acquire tips and tools that will enable them to grow their business.”
In the same statement, the VCL Financial Service Managing Director, Palesa Mphunyetsane, also said she encourages both existing M-Pesa and potential agents to take advantage of this training that will help them to gain knowledge on how to improve their business in general.
“The training series will help M-Pesa agents better monitor cash to ensure they continuously have float to serve their M-Pesa customers with withdrawals and deposits, gain a loyal customer base and earn more money. It will also provide them with the tools needed to support them in growing their core business,” Mpunyetsane said.
A total of 37 business training sessionss will be conducted countrywide targeting 10 000 M-Pesa agents. In the month of March, the training will be offered in Mafeteng, Mohale’s Hoek, Quthing, Qacha’s Nek, Mokhotlong, Thaba-Tseka, Berea, Botha-Bothe, Leribe and Ha Lejone as the last location at the end of March.